Introducing Ticket Swapping: Simplifying Order Management


We’re excited to announce a new feature in Dryfta that brings greater flexibility and convenience to event ticket management. Our latest update allows admins to swap tickets within a confirmed order, streamlining the process and enhancing the overall experience for both organizers and attendees.

Detailed Overview of the Update

Ticket Swapping for Confirmed Orders: Admins now have the option to swap tickets within a confirmed order, provided certain conditions are met. The new ticket must have a price that precisely matches the current ticket’s price up to the decimal points, and the ticket must not have any discount code applied. This feature ensures that ticket changes do not affect the overall order value or introduce pricing discrepancies.

How It Works: When an admin decides to swap a ticket, they will be presented with a list of all other ticket types that match the current ticket’s pricing. The admin can then select the desired ticket type from this list and click save to complete the swap. This intuitive process makes it easy to manage ticket changes without the need for complex adjustments or additional charges.

Benefits of the New Ticket Swapping Feature

Enhanced Flexibility for Organizers: The ability to swap tickets within a confirmed order provides greater flexibility in managing attendee needs and preferences. This is particularly useful in situations where attendees need to change their ticket type due to schedule changes or other reasons.

Simplified Order Management: By allowing ticket swaps only when prices match precisely and no discounts are applied, we ensure that the order value remains consistent. This simplifies the financial management of ticket sales and prevents potential issues related to price adjustments.

Improved Attendee Experience: Attendees benefit from the ease of changing their tickets when necessary, leading to a more satisfying event experience. This feature helps maintain positive relationships with attendees by accommodating their needs efficiently.

Administrative Efficiency: The straightforward ticket swapping process saves time for admins, reducing the need for manual adjustments and ensuring that ticket management is handled smoothly and accurately.

These enhancements are part of our ongoing commitment to providing powerful, user-friendly tools that improve the event management process. We are confident that the new ticket swapping feature will help you create more flexible and attendee-friendly events with Dryfta.