Resolve Attendee Issues Faster with New Impersonation Tool in Event CRM

Dryfta event platform for academia & nonprofits

Event organizers often encounter challenges that demand immediate attention and precise solutions. To provide an agile response to such needs, Dryfta is thrilled to introduce a significant update to our People module: the Impersonation Tool. This tool is designed to give you the ability to diagnose and fix issues from the attendee's perspective in real-time, streamlining the troubleshooting process like never before.

The Impersonation Tool: An In-Depth Look

We've added an "Impersonate" button in the People module's Contacts view. This feature allows administrators to log in to the participant's dashboard on the event website and impersonate that user. The tool serves a critical function: it enables you to see what your attendees see, and more importantly, uncover any issues they may be experiencing on their dashboards.

Why is This Important?

It's not uncommon for attendees to report problems that are hard to diagnose without a first-hand look. Whether it's an issue related to session access, badge printing, or networking features, the Impersonation Tool allows you to step into the attendee's shoes. By doing so, you can quickly identify the problem and implement a solution, thereby enhancing the attendee experience and ensuring the smooth running of your event.

Frequently Asked Questions

Q: How do I access the Impersonation Tool?

A: You'll find the "Impersonate" button in the People module's Contacts view on your Dryfta Dashboard.

Q: Is the Impersonation Tool secure?

A: Absolutely. Only authorized administrators can access this feature, ensuring complete security and privacy.

Q: Can I use this tool for both virtual and physical events?

A: Yes, the Impersonation Tool is versatile and can be used for any type of event.

Q: What actions can I perform while using the Impersonation Tool?

A: You can perform any actions that the attendee can perform on their dashboard, allowing you to troubleshoot issues effectively.

Use Cases

  • Troubleshooting Session Access: If an attendee reports that they can't access a particular session, you can impersonate their account to identify the issue and resolve it promptly.

  • Badge Printing Issues: Before sending out a technician or a support agent, you can impersonate the attendee to check if the badge printing issue can be resolved at the dashboard level.

  • Networking Features: If attendees are having trouble setting up meetings or sending messages, the Impersonation Tool allows you to quickly dive in and figure out what's going wrong.

  • Abstract Submission Issues: Authors submitting abstracts may experience trouble due to maximum submission limit, max co-authors limit, plagiarism threshold, or missed deadline. This tool helps you figure out the exact problem.

In conclusion, the Impersonation Tool is not just an update; it's a leap forward in the realm of real-time issue resolution for event management. With this tool, Dryfta aims to provide event organizers with a powerful mechanism for enhancing attendee satisfaction, thereby contributing to the overall success of your events.