Conference volunteer training gets tested five minutes before a session, when an attendee says her badge will not scan. The sign points to a room that differs from her schedule, and she needs a step-free route. The volunteer wants to help, but has only received a schedule and a shirt. Without a current information source or a clear escalation contact, even a well-meaning volunteer has to guess.
That is a preparation gap, not a willingness gap. Hiring is done; now conference volunteer training needs to give each person the skills, limits and support for the role.