
An attendee walks up five minutes before a session. Her badge will not scan. The room name on the sign differs from her schedule. She also needs a step-free route. The volunteer wants to help. But all they received was a schedule and a branded shirt. They guess, and the guess is wrong.
This is a preparation gap, not a willingness gap. Selection is done. Now you need conference volunteer training that builds the skills, limits, and support each role needs.



