How to Process a Refund for a PayPal Payment in Dryfta
If an attendee made a payment via PayPal and requests a refund, can I refund them directly through the Dryfta dashboard 'Refund' button, or do I need to process the refund throu...
Attendee Registration, Ticket Payments, Discount codes, Memberships & Orders
If an attendee made a payment via PayPal and requests a refund, can I refund them directly through the Dryfta dashboard 'Refund' button, or do I need to process the refund throu...
If I launch registration through tickets and attendees use the registration form, will new participants be registered as attendees? What happens to users who already have Dryfta...
Is there a way to display a service fee as a separate item on an invoice or receipt for tickets paid via PayPal in Dryfta?
How can I make it clear to attendees that a transaction fee will be charged when they select PayPal as a payment method during event registration?
I want to create a hidden ticket accessible only by a specific group of users via a link. These users need to purchase two separate tickets in one transaction — for example, o...
A customer tried to pay using a MasterCard via PayPal on the Dryfta registration platform, but the card was rejected. The customer's bank and MasterCard support suggest the issu...
Is there a way to bulk download all receipts and invoices for tickets purchased in Dryfta?
Is there a way for an admin to delete orders in Dryfta?
Is there a way to remove or hide the ticket types table from the top of the registration screen in Dryfta, or to display only ticket types that are currently on sale?
In Dryfta, I have several discount codes across multiple sub-ticket types, and I noticed that sometimes a different discount code applies automatically instead of the one I expe...
Why is a non-member discount not applying when selecting multiple ticket types and answering the associated question correctly?
Why does a discount configured for a total order amount sometimes result in a slightly different total discount amount (e.g., $50.01 instead of $50.00) when applied across multi...
Is there a way for an admin to change an attendee's ticket type after the order has been confirmed, without altering the payment amount?
We have a required question in our registration form that only seems to have answers from one registrant. How can we make sure all participants answer this question, including p...
Tickets for cancelled orders are still appearing on the dashboard under total sales. Is there a way to remove these tickets without affecting payment refunds?
How can I see the waitlist for a ticket type in the order that people added themselves, and how can I remove myself from the waitlist?
If I cancel a ticket for a user who is no longer attending, does the first person on the waitlist automatically receive a ticket? Or is additional action required by the admin o...
I have set the number of tickets for a specific ticket type to a certain limit, but when I check tickets sold, the number is higher than the set limit. Why does this discrepancy...
Is it possible to use Dryfta to allow attendees to reserve a set number of tables at meals (breakfast and lunch) purely as a reservation without any payment?
What is the best way to upload a new list of members for a custom dropdown question in the attendee registration form that is connected to multiple discounts? Is there an easy w...
If my event's Early Bird registration ends on a particular date, at what exact time does this deadline expire? Does Dryfta use a specific timezone for deadlines?
How do I export a list of attendees who made donations through Dryfta? They do not appear on the regular ticket list.
What are the steps to switch a conference registration from one attendee to another in Dryfta, and why might the original attendee still appear as an attendee after the switch?
Where can I find and edit the instructions text that appears just before the ticket prices on the registration page?
Some contacts trying to register for my event see the message 'No tickets available or tickets have expired! Or tickets are only for registered users with specific roles.' I can...
How can I create and send an invoice to someone in Dryfta so they can pay by credit card, similar to PayPal?
When creating an order or invoice in Dryfta's backend, I am required to enter credit card payment information, but I want to create the order without entering this information....
When trying to add new registrants who are paying by check, the system prompts that more credits need to be purchased, although the registrant limit has not apparently been reac...
Can I restrict ticket types shown to registrants based on their selected country, for example, showing a specific ticket rate only when the United States is selected?
As a Dryfta admin, where can I find the Refund Policy section to enter or edit refund policy text for my event?
Is there a way to redirect attendees who have just purchased a registration ticket to a custom thank you page instead of the homepage?
I have set up a visa letter for attendees in Dryfta, but I am unsure how users can access it. Also, is it possible to include a link to the visa letter in confirmation emails or...
How can I configure ticket visibility so that all users can see the tickets and prices on the registration page in Dryfta?
Is it possible to add a 'Make my donation anonymous' checkbox to the donation page, and how does it function?
Can users register without making a payment immediately if credit card payment is disabled?
On Ticket types in Dryfta, the ticket description shows a 'Details' link by default. How can I have the full description displayed instead of the 'Details' link, similar to prev...
What is the 'Add-ons' section in the Orders area of Dryfta, and can it be used to allow attendees to buy tickets for others (like a 'Pay it forward' option)?
Is there a way to process registrations for a large group (more than 20 attendees) at one time in Dryfta?
Why do I see several pending transactions in Dryfta even when payment confirmation has been received from the credit card company?
When a transaction is flagged by Fraud Detection in Authorize.net and later approved manually by our team within Authorize.net, does Dryfta automatically update the order status...
When a credit card payment is declined in Dryfta, should the order status be marked as 'PENDING' or 'CANCELLED'? Also, do pending orders receive tickets?
If a payment is marked as 'Pending' with a message indicating the transaction was declined, can the user retry the payment with a different credit card? Also, why does the payme...
Is it possible to update or change a discount code on an order after a registrant has already used it during registration? For example, if a registrant used Discount Code A but...
A user is registering multiple people one after another using the same discount code, but the system says the code is unavailable even though the total allowed uses have not bee...
If an attendee has already paid for a ticket but has a free code that should apply, is there a way to convert their existing paid ticket to show use of the free code, or should...
Why do some registrants see a message stating 'no payment system has been set up on the site' when trying to complete payment, while others can register successfully?
Why do some required profile fields appear incomplete for certain users, and how does field visibility relate to ticket group settings in Dryfta registration forms?
If I need to convert an existing ticket to a different ticket type on Dryfta, can I do this directly?
What information is encoded in the QR code on Dryfta event tickets, how is it scanned, and can this information be customized by event admins?
If a registration question option (e.g., a checkbox option) has been deleted from a form in Dryfta, how can an admin access the data previously collected for that deleted option?
If registration for an event is closed to the public and only open to a specific user role, can an attendee retry a payment if their first payment was declined?
Is it possible in Dryfta event management to make a ticket type dependent on the purchase of another ticket type, for example, allowing someone to purchase a post-conference or...
What is the difference between the 'Create Account' form and the 'Attendee Registration (Direct)' form in Dryfta? When should each be used, and can the 'Create Account' option b...
An admin wants to add an early bird ticket to a participant, but the early bird ticket sales date has already passed. They tried adding a tag to the participant and making the t...
How can I create a real-time report that includes all participants, including those with offline pending payments, in Dryfta?
When using Multiple Choice or Yes/No question types on the registration page, the answer options are displayed horizontally next to each other by default. How can I have these a...
How can I change the ticket type for a participant who has already paid, and the payment amount differs between the original and new tickets? Also, why doesn't the paid amount u...
How can I properly import contacts and update membership status fields using CSV files in Dryfta, especially when working with a large number of members?
How does Dryfta handle refund transmissions to Flywire, and what should admins do if participants do not receive refunds after Dryfta shows the order as refunded? Also, how to a...
How can I limit the number of tickets that a single attendee can purchase from a specific ticket group in Dryfta?
Where can an admin add or edit a VAT number on invoices for participants in the Dryfta Event Management platform? Also, is it possible to include a PO/Order number in the billin...
For a free conference with no registration costs, how can I allow attendees to cancel their registration automatically? Additionally, is it possible to send reminder emails befo...
Where can I extend the registration deadline for participant registration in Dryfta?
Can I pass Stripe's card processing fees (2.9% + $0.30 per transaction) onto ticket buyers in Dryfta registration?
A speaker reports seeing only the option to pay by cheque when trying to register for an event, while the admin does not experience this issue. What could be the cause and how c...
Why am I seeing 'payment failed' messages when using Stripe during attendee registration, and how can I fix it?
Is it possible to change a cancelled registration back to pending status in Dryfta after it has been cancelled?
How can I assign a validity period to a ticket type, such as making a ticket valid for all conference days or only for a specific day?
Is it possible for admins or attendees to change the payment method for an incomplete order from wire transfer to credit card within the Dryfta platform?
How can event organizers make the check-in kiosk page more secure and detailed to ensure accurate attendance tracking and obtain a reliable list of attendees after an in-person...
How can an event admin make changes to the Attendee Registration Form that is part of the ticket purchasing process?
Does the Dryfta system allow me to send a test acceptance letter email to myself to preview it before sending to authors?