Knowledge base / Attendee Registration, Ticket Payments, Discount codes, Memberships & Orders

Why does a speaker see only 'pay by cheque' option during registration?

Last updated Jul 18, 2026

Question

A speaker reports seeing only the option to pay by cheque when trying to register for an event, while the admin does not experience this issue. What could be the cause and how can it be resolved?

Answer

This issue usually occurs because the payment methods for the ticket type are restricted by user roles or because no online payment gateways are enabled for that ticket. 

To resolve this, check the ticket type settings under 'Ticket Types' in the Dryfta admin dashboard. Verify which payment options are enabled and whether any restrictions based on user roles are applied. 

Ensure that online payment gateways are enabled and available for the ticket type the speaker is trying to register for. Adjusting these settings should make other payment options visible to the speaker.

Tags: payment-methods, ticket-types, user-roles, registration-issues

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