Knowledge base / Attendee Registration, Ticket Payments, Discount codes, Memberships & Orders

How to Add an Early Bird Ticket to a Participant After the Early Bird Date Has Passed

Last updated Jul 19, 2026

Question

An admin wants to add an early bird ticket to a participant, but the early bird ticket sales date has already passed. They tried adding a tag to the participant and making the ticket visible only to users with that tag, but the ticket does not appear. How can the admin add the early bird ticket to the participant's account after the sales date has ended?

Answer

Once the early bird ticket sales date has passed, ticket types with expired sales dates are no longer purchasable from the backend, even by admins. To add an early bird ticket to a participant after the date has passed, follow these steps:

1. Change the early bird ticket's sales start and end dates to a future date range to make it active again.
2. Set the ticket visibility to restrict it to users with a specific tag (optional if using tags for control).
3. Assign that specific tag to the participant who needs the ticket.
4. Go to the Orders view in the admin backend to place the order manually for the participant with the reactivated early bird ticket.

This method allows admins to bypass the expired sales date restriction and assign tickets manually.

Tags: tickets, early bird, admin, participant management, orders

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