Removing Tickets for Cancelled Orders from the Dashboard

Tickets for cancelled orders are still appearing on the dashboard under total sales. Is there a way to remove these tickets without affecting payment refunds?

In the Dryfta platform, cancelled orders continue to display under total sales on the dashboard. 

To remove tickets associated with cancelled orders from the dashboard and total sales, you need to delete those cancelled orders manually. However, it's important to note that deleting an order does not automatically issue a refund to the payment. 

Refunds are a separate manual process that requires administrator action. 

To refund a payment, go to the specific order and click the Refund button before deleting the order if you intend to refund. If you do not want to refund the payment but want to remove the cancelled order from sales reporting, you can delete the order without triggering a refund. 

This action only removes the order from sales calculations but does not affect the payment status. Therefore, if the tickets for cancelled orders are showing and you want them removed from the dashboard totals without processing refunds, you can safely delete those orders after ensuring no refund is necessary.