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Contacts & Attendees Management

Contacts & Attendees Management

How to Export Badge Data for Attendees Including Onsite Payments

What is the best way to create an export for badges in Dryfta, considering attendees who made payments creating accounts and those who will pay onsite but are currently in the p...

How to Perform Batch Updates on Contact Data via Import in Dryfta

When performing batch updates on contact data by downloading a sample import file in Dryfta, the downloaded file has incorrect headers and appears corrupted. Additionally, if I...

Why do administrators need an additional admin staff role, and how does role filtering work?

Why do users with the Administrator role also need the Admin Staff role to see certain things, and why does filtering by the Admin Staff role sometimes show users with the Admin...

How to Promote a Contact to an Admin in Dryfta

How do I promote a contact to have admin rights in the Dryfta platform?

How to Bulk Assign Roles to Contacts Using Import Contacts Feature

Can I assign a specific role, like 'reviewercompleted', to many contacts at once in Dryfta?

Update User Roles via Importing Contacts in Dryfta

Why does the column selection dropdown remain blank when trying to import contacts to update user roles in Dryfta? How should I proceed with the import to update user roles?

How to Merge Duplicate User Profiles to Consolidate Abstracts and Registrations

A user has two separate Dryfta profiles due to different email registrations — one with their official email containing their abstract submission, and another with their updat...

Exporting URLs of Attendee Headshots in Dryfta

Is there a way for event admins to export the URLs of headshot images for a specific group of attendees, such as virtual delegates, in Dryfta?

Why does my attendee segment exclude some expected in-person attendees?

I created a segment for 'All Attendees in Person' by including/excluding ticket types to remove virtual tickets, but the segment only shows about a third of the total expected a...

How to Restore Deleted User Orders After Modifying Email Address in Dryfta

A Dryfta admin changed a participant's email address in the 'people' section and then cannot find the participant's ticket order. What could have caused this issue and how can i...

How to Remove a Contact Role from an Individual in Dryfta

How do I remove a 'Contact Role' such as 'attendee' or 'speaker' from an individual in Dryfta?

How to Prevent Spam to Attendees from Publicly Visible Lists

Our event attendees are receiving spam emails, likely because their details are publicly visible on our event website. How can we prevent this from happening again?

How to restore the Admin role to a user after accidental removal?

If I accidentally removed the Admin role from a user, how can I give it back without causing additional credit charges? Is it possible to shift the Admin role directly from one...