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General Support

General Dryfta support questions.

How to troubleshoot custom domain redirection issues with Dryfta event websites

My custom domain used to redirect to our Dryfta event website, but now it no longer redirects properly. How can I fix the redirection so that my domain points correctly to the D...

How to Change the Event Name in Dryfta

How can an admin change the event name in Dryfta to a different title?

Unable to Assign Admin Access Due to Credit Limits

Why can't I assign admin access to a user even after saving the changes?

How to Set Up Your Event Page for the Next Year and Use Existing Credits in Dryfta

I used Dryfta for my event last year and have unused credits. What are the first steps to secure my event page for the upcoming year and utilize my credits effectively?

Can I create multiple letter builders for different purposes within one Dryfta event?

Is it possible to have multiple letter builders within a single Dryfta event for purposes such as visa letters and funding request letters?

User Not Receiving Password Reset Email

A user is trying to reset their password but is not receiving the password reset email, even after checking the inbox and spam folders. What can be done to resolve this?

Duration and Content of Posters on Dryfta Platform

How long are posters available on the Dryfta platform, and do they include videos and audio narration?

How long is a Dryfta event website accessible for users and admins?

For how long after an event does the Dryfta event website remain accessible for users and admins to download certificates or other content?