Knowledge base / General Support

User Not Receiving Password Reset Email

Last updated Jul 2, 2026

Question

A user is trying to reset their password but is not receiving the password reset email, even after checking the inbox and spam folders. What can be done to resolve this?

Answer

If a user is not receiving the password reset email, first ensure they check all email folders including spam or junk folders. Sometimes the email can be delayed; allow some time and resend the password reset email from the admin panel if possible. 

If the user still does not receive the email, the admin may need to reset the password manually from the backend and provide the new password to the user securely. This approach helps users regain access promptly while avoiding delays caused by email delivery issues.

Tags: password reset, email delivery, user access, admin actions

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