Knowledge base / Email Campaigns, Email Notifications & Segments

Why don't 'Reply-To' and 'Sender Name' changes appear in test emails?

Last updated Jul 20, 2026

Question

When customizing email notifications in Dryfta, why do the 'Reply-To' and 'Sender Name' fields not reflect my changes in test emails, even after clearing cache or using incognito mode?

Answer

In Dryfta, test emails always use the default reply-to email address set in the system settings by design. This behavior ensures consistency and simplicity during the testing phase. 

However, for actual email notifications sent to attendees or users, the system uses the specific reply-to email address and sender name configured for each individual email notification. 

Therefore, changes to 'Reply-To' and 'Sender Name' fields may not appear in test emails but will apply in live email sends. This is not related to caching or browser state. 

To avoid confusion, consider noting this behavior within the email builder interface or tooltips.

Tags: email-notifications, test-emails, reply-to, sender-name, email-builder

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