Troubleshooting Presentation Slide Upload Issues on Dryfta Platform

What steps can event admins take if participants encounter issues uploading presentation slides on the Dryfta platform, such as 'exceeding summary word limit' warnings, failed uploads without errors, and inability to confirm uploaded files?

If participants in your Dryfta-managed conference face issues uploading presentation slides, here are some key points and troubleshooting steps based on common scenarios:

1. **'Exceeding summary word limit' Warning:**
- This warning relates to the summary text field associated with a submission.
- The default limit is typically 350 words. If participants see this warning, they may need to shorten their summary text.
- Admins can increase this field's word limit from the backend under Abstracts & Reviews > Submission Questions to accommodate longer summaries.

2. **File Uploads Disappear or Fail Without Warning:**
- This can happen if a mandatory abstract form field is incomplete and locked for editing due to passing deadlines.

3. **Participant Cannot See Uploaded Files:**
- Participants can view uploaded files in their submission dashboard under submission documents.
- Admins can verify uploads by logging into the participant's profile.

4. **Edit Locks Due to Co-Author Editing:**
- If the submission is locked because a co-author is editing, the locked user cannot upload files until the lock is released.
- The submitting participant should coordinate with co-authors to resolve locks.

5. **Bulk Download of Uploaded Files:**
- Use the feature to download files from up to 30 submissions at once as a zip file.
- Repeat as needed for additional submissions.

By understanding that summary text limits relate to text fields, and recognizing the impact of mandatory fields and edit locks, admins can effectively support participants in uploading their presentation slides on the Dryfta platform.