Knowledge base / Reports

How to generate a report of users who have created an account but have not purchased a ticket

Last updated Jul 20, 2026

Question

Is there a way to generate a report of people who have created an account but have not purchased a ticket?

Answer

To find a list of people who have created an account but have not purchased a ticket in Dryfta, navigate to People > Manage Contacts in the administrator dashboard. 

Use the advanced filter option, select the 'User Roles' filter, and then set the condition to 'IS NOT' and choose 'Attendee'. This will filter and display all contacts who do not have the attendee role, i.e., those who have accounts but haven't purchased tickets. 

You can then use this list to confirm registration status with the individuals.

Tags: reports, attendee management, user accounts, ticket purchases

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